Contacts

At Spins House, we believe clear and accessible communication is the cornerstone of a great player experience. Whether you have a question, need assistance, or wish to provide feedback, our dedicated teams are here to listen and help. Please find the correct channel for your inquiry below to ensure the fastest and most effective response.

Customer Support: Your 24/7 Helpline

Our primary customer support team is available around the clock, 365 days a year, to assist with any account-related questions, technical issues, or gameplay inquiries.

• Live Chat:The fastest and preferred method.
  • Availability: 24/7
  • Access: Click the vibrant chat icon located in the bottom right corner of any page on our website or within our mobile platform. You’ll be connected directly to a support agent.
  • Languages: English, German, Spanish, Finnish, Norwegian.
• Email Support: For detailed inquiries or when you need to attach documents (e.g., for verification).
  • General Support & Inquiries: [email protected]
  • Expected Response Time: We strive to respond to all emails within 2-4 hours during peak times, and always within 12 hours.
• Help Center: Before contacting us, you may find an instant answer in our comprehensive Help Center / FAQ section, which covers the vast majority of common questions.

For Affiliate & Partnership Inquiries

Interested in promoting Spins House? Contact our dedicated affiliate team.

• Email: [email protected]
• Portal: Spins House Partners
• Note: Please use this channel only for business partnership proposals. Player support cannot assist with affiliate matters.

For Data Protection & Privacy Concerns

If you have questions regarding your personal data or wish to exercise your privacy rights under GDPR.

• Data Protection Officer (DPO): [email protected]
• This email is specifically for privacy-related matters. For general account issues, please use the main support channels.

For Formal Complaints

We aim to resolve all issues fairly and promptly. If you are not satisfied with the initial resolution from our support team, you may file a formal complaint.

1. Internal Escalation: Email with your username, a detailed description of the issue, and any previous correspondence. Our Complaints Team will investigate and provide a final response within a maximum of 14 days.
2. External Escalation: If you remain dissatisfied after our final response, you have the right to refer the matter to our licensing authority:
   • Licensor: Curacao eGaming Authority
   • License Number: GLH-OCCHKTW0702282021
   • Portal: Complaints can be submitted via the official dispute resolution service mandated by the Curacao Gaming Control Board. Information on this process is provided in our final complaint response.

Corporate & Legal Address

For official legal correspondence, written formal complaints, or service of legal documents.

Spins House N.V.
Emancipatie Boulevard 29,
Willemstad,
Curaçao

Company Registration Number: 123456
Licensed by: Curacao eGaming Authority

Stay Connected & Follow Our News

• Promotions & News: Log in to your account and check the “Promotions” page and your registered email for the latest offers, tournaments, and news. You can manage your newsletter preferences in your account settings.
• Social Media: Follow us for community highlights, game launches, and more. (Note: We do not provide customer support via social media. For account help, always use official channels.)
  • Instagram: @SpinsHouseOfficial
  • Facebook: Spins House Casino
  • Twitter/X: @SpinsHouse

Before You Contact Us: Quick Tips

1. Have Your Details Ready: For account-specific help, have your username and registered email address ready.
2. Be Specific: Clearly describe your issue, including any relevant transaction IDs, game names, or dates.
3. Check Your Spam/Junk Folder: Our responses may sometimes be filtered. Please add our email addresses to your safe sender list.
4. One Channel at a Time: To avoid duplicate efforts and confusion, please contact us via one primary channel (e.g., Live Chat OR email) for a single issue.

Your satisfaction and safety are our top priorities. We are committed to providing not just games, but a fully supported and secure entertainment experience.